Refund Policy

We want you to be happy with what you buy. This page explains when we refund, how much, and how to ask. To request a refund, email us at the support email shown at the bottom of this page from the address on your account and include the date of the purchase.

Failed generations

If a generation fails, times out or is blocked by a safety check after you started it, its credits go back to your balance automatically. You don't need to contact us.

Credit packs

• You can ask for a refund within 7 days of buying a credit pack.
• We refund the share of the price that matches the credits you haven't used from that pack. For example, if you bought 800 credits for $9.99 and used 200, we refund $9.99 × 600 ÷ 800 ≈ $7.49.
• The unused credits from that pack are removed from your balance when the refund is issued.
• Credits you have already used are not refundable.

Free credits

Sign-up and daily free credits have no cash value and can't be refunded or exchanged.

Chargebacks

Please contact us before disputing a charge with your bank; we usually resolve requests within two business days. If a payment is disputed, the credits from that purchase are removed right away, and we may suspend the account while the dispute is open.

Your rights

Nothing in this policy limits any right to a refund you have under the consumer law where you live.